Shipping & Returns

NicoGO! isn't on sale yet. Here's how shipping and returns will work once we open for orders.

Who ships your order

Orders will be sold and shipped by NicoGO Sports LLC.

Where we ship

We ship to the United States and Canada.

Shipping costs

Shipping is calculated at checkout based on your location and order. [Carrier and service levels TBD.]

Processing and delivery times

Orders pack in 2-3 business days. Estimated delivery is 3-7 business days in the US and 7-14 in Canada. These are estimates, not guarantees.

Canadian orders

For orders shipped to Canada, duties, taxes and brokerage fees are the customer's responsibility.

Canadian orders are charged in CAD (planned). To see our Canadian prices, use the "See CAD prices" link in the shop, on a product page, or in the footer.

Returns

You can return unused items within 30 days of delivery. If you change your mind, you pay the return shipping. If we sent the wrong item, or it arrived damaged or defective, we pay. Refunds go out within 5 business days of receiving your return.

Gift returns

Either the buyer or the gift recipient can start a return of unused items within 30 days of delivery. The refund goes to the original buyer, or to store credit if the buyer chooses. We don't offer gift receipts.

Gift notes are welcome.

Store credit

On your first-ever return, you can choose store credit worth 110% of your refund amount instead of a refund to your original payment. The credit never expires. It has no fees and can't be cashed out, except where the law requires. This choice is available once per customer, so it can't be used again if your email address or phone number matches an earlier return. Canadian customers get their credit in Canadian dollars (CAD).

Damaged or missing items

If something arrives damaged or missing, report it within 7 days of delivery with photos, and we'll replace it or refund you. Email [email protected] with your order number.

Lost packages

If a package is lost, we'll check with the carrier, then replace it or refund you.

Changing or canceling an order

You can change or cancel an order before it ships. After it ships, please use our returns process.

The app trial

Every purchase comes with a 30-day free trial of the NicoGO! backyard drills app. The app is coming and still being built, with no launch date yet. We'll send a reminder email before your 30-day trial ends. After that, it's $6.97/monthCA$9.97/month until you cancel, with no refunds for partial months. You can cancel anytime, and you keep access until the end of the month you paid for. App trials are unlimited with any purchase, including for teams: one trial per unique email address and phone number. Your app trial keeps running even if you return a product. Buying as a gift? The trial code comes in the box, and we also email it to you. Either you or the person you gave it to can redeem it. It's still one trial per unique email address and phone number.

Questions

Email [email protected]. We reply within 1 business day. Mailing address: TBD.

Last updated: [date TBD]